Anyone getting error Code#95365 from CRA when trying to Netfile their return. I believe it is a programming error in TurboTax

[mrgil1]

I Still have the warnings even after update, the Version I'm using is as follows

Version 00.01.73 Build 7007 068G26

Is this the latest? I've tried deleting all Temp files. still have the warnings mentioned previously.

????

[pwnguy]

@TurboTaxAniqua It's really great that you were able to fix your software issue 4 months and 17 days after the year started, or 13 days before the tax deadline. 

You should acknowledge that TurboTax was in error and stop treating your customers like children. 

We want compensation for the cost of this year's software, if not all of the hours expended in countless threads identifying the flaws in this program. 

[Tsproule]

I had tried to file so many times that when I updated and went to file again, it said cra had locked my net file.  Anyone know how to get unlocked?   Rather not print and mail. 

[0426]

Give CRA a call and they will reset it for you.

[Anne04]

@Tsproule  Yes you can.   This link should give you the telephone number.  It is the 1-800 number one that ends in 8281.  Turbo tax does not allow us to enter telephone number in these discussion but the link below should provide you with info.  It even gives you an estimate waiting time.  

https://www.canada.ca/en/revenue-agency/corporate/contact-information.html#tbl-personal

[pwnguy]

If we estimate that 1,000,000 (low estimate) people purchased TurboTax this year at an average cost of $40 (low estimate) for the standard version, TurboTax grossed a conservative $40,000,000 and still won't admit that their software was flawed. In fact, TurboTax's own "About" section states 25,000,000 filings over 5 years (~5mil per year), so you can safely assume that their gross is at least $200,000,000 / 2025. 

I'm guessing that their outsourced crew of 5 programmers were unqualified to provide a quality product this year free from notable flaws. Months to fix a translation error. 

@TurboTaxAniqua @TurboTaxVeronique @TurboTaxBrenda Where is our compensation?

Stop ignoring the question. 

[chamnic1]

The 40$ version of the software allows you to transfer up to 8 tax return so 5 millions netfiling per year with TurboTax a year does not necessarily translate to 200,000,000$ in revenues, far from it. It's pretty obvious that there is one purchase per household and it does everybody in the family, parents, working teenagers, grand-parents and so on.

[TurboTaxAniqua]

This issue has been resolved. Please try again after updating the software. We sincerely thank you for your patience during this period.

Thank you for choosing TurboTax.

[dpk4]

Thank-you for fixing this T3 error Code #95365 before the deadline. It works now!