Completed my Tax report but couldn't send it !!!

[Cambridge]

I got this message and I don't know what to do: You can't proceed further because one or more of your tax forms is currently unavailable. Please check back later

[marcyliam]

I know me too? HELP? The FAQ is locked too.

[Sharron]

I've also received this, because of the ONCARE (child expense) credit. I'm frustrated that this isn't fixed before e-filing opened today, when it's a pretty fundamental component of family taxes (and a difference of several hundred dollars).

I'm also frustrated that you only get this error message AFTER you've paid for the Turbotax filing. That is, at best, a questionable business decision by Intuit/Turbotax, taking payment without warning the consumer that they can't actually deliver the service they've charged for.

[marcyliam]

Exactly, I paid 80 dollars for this. Do you think it has something to do with the 

Statement of Universal Child Care Benefit? I may try that and claim that and see if it works? UGH

[Cambridge]

Thank Sharron for your reply and clarifying TurboTax error.

Hope the administrator takes a look on his customers issues and fix this soon 

Again Thank you

[Jadey007]

I got this too trying to claim my childcare. I’ve tried calling wait times are horrendous.  I left a call back number no one calls.  I ended up filing with simpletax Canada online no problems at all ... I expect my money back since I already paid for turbo tax ...so frustrating 

[amcc]

I 100% agree. This should be stated before you pay for the service. I was very disappointed. 

I also just want to confirm, it doesn't mean I have an error on my forms? I wasn't sure if it was locked because I made a mistake?

[marcyliam]

I'm not too sure, it would be nice if Turbo Tax would let us know if and when it will be fixed? Anyone know how to get a refund? I will post something if it starts working or if I hear of anything. 

Thanks, 

[Aurora_ON]

Has this been resolved? Also, why ONCARE and/or T1229 form are locked for me even if these don't apply to me? Thanks

[marcyliam]

Someone had posted on another thread they had talked to someone on the main line, apparently it’s going to be fixed tomorrow after 5pm.