CRA Result code 84 : #95033

[ktel]

In the system when we enter the information from the T4 and RL1 slips the other reports automatically generate ie the T1,TP1 and schedule 8. We don't manually complete those forms.

When we enter the information from the T4 slip the information is supposed to automatically populated the appropriate lines on the T1 and schedule 8.

In this situation we are entering the correct information from the T4 but line  30800 on the T1 is not populating as it should and line 50310 of the schedule 8 is not being generated at all.

Please take a closer look at this situation to determine what the issue is and whether  it's with the Turbotax software or potentially an issue from the CRA side.

[TurboTaxAniqua]

@ktel Use the total of the amounts shown in boxes 16 and 17 of your T4 slips when you complete Schedule 8 or Form RC381, whichever applies, to calculate the amounts to claim on line 30800 and line 22215 of your tax return and also make sure they enter the province on box 10.

If issue persists, we suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare, and investigate this issue for you.

[ktel]

I'm assuming that this is AI support as we keep getting the exact same copy and paste responses that don't take into account at all the information you have been given by myself and the other poster.

The responses also shows a lack of knowledge of the Turbotax  user interface.

[cuillerierjg]

This is not really an answer, those forms are not available in turbo tax to add.

[TurboTaxAniqua]

@cuillerierjg We suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare, and investigate this issue for you. 

[ktel]

can that service be used for free tax returns?

[TurboTaxAniqua]

@ktel Yes you can contact Product support team even if you are using a free version. Our phone support team will be happy to assist. 

[AviB1]

Hey, I am experiencing the exact same problem. I have also tried on WS and had the same problem there too. Pretty straight forward tax return here. I was able to submit it to Revenu Quebec without any issues, but the ARC is refusing it for the same reasons you mentionned.

[ktel]

There's clearly an issue with the software , the link between box 17 on the t4 and line 30800 on the T1 isn't working.   I don't know if they can correct the programming or not from this side . If they can I hope it doesn't take too long. The worst case scenario is that we'll have to mail in the CRA submission. I'm waiting to find out what options we have before I do that.

  If it can't be fixed then there will be a LOT of people in Quebec who will have to mail in their returns that would normally file  online.

You mentioned that you were able to file to Revenu Quebec- did you do that with Turbotax or Wealthsimple?

Thanks

[TurboTaxAniqua]

Use the total of the amounts shown in boxes 16 and 17 of your T4 slips when you complete Schedule 8 or Form RC381, whichever applies, to calculate the amounts to claim on line 30800 and line 22215 of your tax return and also make sure they enter the province on box 10.

If issue persists, We suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare to see the issues to escalate into an investigation if needed. 

Thanks for choosing TurboTax.