Error 90308 When Trying to use NETFILE

[TurboTaxAniqua]

@MattK3 We are aware of this issue; we are working with the CRA for a resolution. We appreciate your patience.

[Bluecactus]

I have issues with having amounts in box 16 and 16a too. Was your issue resolved?

[tax mom of 5]

Any resolution to this issue? Will Turbo Tax just refund us so we can file somewhere else if this issue hasn't been resolved for the past three weeks?

[TurboTaxAniqua]

@Bluecactus We are aware of this issue; we are working with the CRA for a resolution. We appreciate your patience.

[tax mom of 5]

Thank you for your response, but according to this thread it has been three weeks of you working on this issue. I need to file my taxes on time. Will Turbo Tax refund me so I can try to file them somewhere else or will this issue be resolved in the next couple of days?

[TurboTaxAniqua]

@tax mom of 5 We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.

[JenO72]

Please give us a little more information than 'you're working on it'....it was first a CRA problem and now it seems like its a TurboTax problem?  We have been waiting a couple of weeks at least being unable to file.  Your answers basically just aggravate us as you are not giving us any information...we are all being patient, but at this point perhaps just refund us so we can all move on elsewhere?  Thanks.

[TurboTaxAniqua · Accepted solution]

@JenO72 

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.

TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians. 

If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it? 

Thank you for choosing TurboTax.

[JenO72]

Do you see how this is not helpful?  You reply the exact same to everyone so we actually don't know if anything is being resolved?  Even when we've acknowledged your previous answer.....Feels like a nonhuman response actually.

[TurboTaxAniqua]

@JenO72 We are aware of this issue; we are working with the CRA for a resolution. We appreciate your patience.