I was transferring from desktop version Home and business from last year to online version self-emplyment. I was able to get through personal profile and business profile,but when I needed to enter expenses, I hit that error notice. Until I went back to the beginning and deleted all my transferred data and re-entered it manually, I was unable to procede past the error window. In the end I decided to buy the desktop version which is what I have had for years and it worked perfectly. I applied for a refund for my useless online version. I am now made to wait for 4 to 6 weeks for a cheque in the mail and I'm out $170.00. I also asked for a call back from a manager as I had esculated my concerns due to hours with tech support to no avail and never received a call back with an apology and compensation for all my troubles. Turbo tax has gone substantially down in my dealings with customer service. I will most certainly use another software company next year. I have been a loyal customer for more than 15 years and have been treated very poorly this time around.
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