T3 - Boxes 52 and 53 - do they have to add up to box 21?

[TurboTaxAniqua · Accepted solution]

@jmac3415391 

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA-certified tax software across Canada. 

TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it? 

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[debugger2]

I manually typed 0.00 into box 52 and the error seemed to have gone away.

[TurboTaxAniqua]

@debugger2 Thanks for the update.

[Rachit1]

 Did all of the changes that were posted and still getting same error code from CRA

[debugger2]

I have not yet netfiled the return. Still waiting on some missing information to complete it

[BriCrewe]

I had the same problem with boxes 21. 52 and 53 preventing net filing and tried all the suggestions on here and a few more of my own.  I solved my problem by going to the forms section of TurboTax, selecting the T-slips tab and going to T-3 slips.  Boxes 52 and 53 contained no entry despite the info having been inputted in Easy Step.  I put the required numbers into the spaces manually and the problem was solved and I was able to netfile my return.  Obvious the problem is a software problem which Turbo Tax should have fixed weeks ago.

[Wcs1]

you need to use the second boxes 52 and 53 not the first 52 or 53 then it will be ok IE put your numbers in the second boxes  

[Wcs1]

use only the second boxes to put your numbers in both 52 and 53 n

[TurboTaxAniqua]

@Rachit1 This is not a TurboTax issue. The CRA has confirmed that this issue is affecting all CRA-certified tax software. TurboTax is in direct contact with senior Government of Canada officials at CRA, underscoring the urgent need for accountability and decisive action to resolve these issues for our customers and all Canadians.

To support taxpayers in navigating these CRA errors, the TurboTax Canada blog is being regularly updated with the latest information on NETFILE error codes, CRA-approved workarounds, and expected resolution dates. 

As soon as the issue is resolved, we'll post an update in this thread.

[jacqjacqjojo61]

I have tried the fix for Error code 95365, where you move the T3 box 52 into box 53 adding what ever is already in 53 if any, as well as rounding to the nearest dollar amounts, making certain box 21 and 53 are equal. It does not fix the situation of box 21 not populating into form T936 on the proper line 68140.  I am not computer savvy but it certainly does not make any sense that this is an issue with CRA, as it happens before the TT software would be having a conversation with the CRA software...unless stays on the line and does all the populations and calculations once you hit the "finished with T#".  It would be smart if TT would explain a little bit of how the CRA's at fault for a population error.  Not to give up secrets, but it makes no sense at this point to us unintelligent lowly TT program users.