Software crash

[SDodge1]

I have been using Turbo Tax Canada online for a couple of weeks and the system keeps kicking me out. I started a return for 2022 and completed most of it and then the software will crash, give me a picture of a puppy saying its Turbo tax end and its being fixed. I've waited for days, then tried again. I still could not continue the return. I called support and the lady had no idea what to do even though we screen shared for her to see the problem. She told me later I should contact CRA about the issue. why???? Has nothing to do with CRA since everything has been transferred over and connected. I was convinced to try a new return, which I did. Again I was able to complete most of it, until yet, again I get the same error and can not complete my return. Which now leads to frustration.

Please fix this issue.

[SJuice77]

I am having the same issue, any luck yet?

[bcgallant]

I had the same issue today. No luck getting back into my return.

[liamandmacysmom]

This is really bad that so many of us are having this issue.  I've been having this issue for 4 days now.  I have used 3 different web browsers and two different computers (in different towns so connected to different wifi/servers.  Why is Turbotax not answering people or making some type of a statement?  

[bcgallant]

Update: The issue for me had something to do with the fact that my son was selected as the eligible dependent on my previous year's taxes. I started a new return and was able to select my daughter instead and it allowed me to complete the return.