Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

T3 Box 21 and Boxes 52 and 53

When this is going to be resolve? We paid tax software expensively but we are getting frustrated for an error that is not even our mistake but a software program

rene-gendre
Returning Member

T3 Box 21 and Boxes 52 and 53

I just filed a client's return that had her CRA account locked by CRA because of the TurboTax issue with the T3s.   CRA unlocked and received her 2024 PIT file, and them confirmed to me that it was a TurboTax issue, not a CRA issue.   So, my many failed attempts to file were as a result of the TurboTax issue - which caused CRA to block access to her file.

 

Determine what the reason that prevents you from filing: 

1. TurboTax, or

2. your file being blocked by CRA. 

 

If TurboTax has indeed fixed the problem, then you have two options:

1. you can call CRA, ask them to open your account, and then file while they are on the line (have your file at the stage where you input your Access code), or

2. you can file paper docs - as noted by CRA.