T3 Box 21 and Boxes 52 and 53

[deguiaedna]

When this is going to be resolve? We paid tax software expensively but we are getting frustrated for an error that is not even our mistake but a software program

[rene-gendre]

I just filed a client's return that had her CRA account locked by CRA because of the TurboTax issue with the T3s.   CRA unlocked and received her 2024 PIT file, and them confirmed to me that it was a TurboTax issue, not a CRA issue.   So, my many failed attempts to file were as a result of the TurboTax issue - which caused CRA to block access to her file.

Determine what the reason that prevents you from filing: 

1. TurboTax, or

2. your file being blocked by CRA. 

If TurboTax has indeed fixed the problem, then you have two options:

1. you can call CRA, ask them to open your account, and then file while they are on the line (have your file at the stage where you input your Access code), or

2. you can file paper docs - as noted by CRA.

[taxrookie27]

Still trying to submit my return, and still encountering this issue. I have updated my Desktop version.....even tried uninstalling and reinstalling....no luck. 

Please help.

UPDATE: Before entering any values into Boxes 52 and 53 (which my T3 slip has none), my taxable capital gains in the Income Summary page was 0. That's the issue I think. You have to divide box 21 by 2, and enter that value in BOTH Box 52 and 53. When I did this, the taxable capital gains value on the Income Summary page was now 50% of Box 21. 50% is the 2024 Capital Gains Inclusion rate, so I think it's all good!