Transfering to new computer with Windows 11

[nickl59]

I've updated to a new computer and windows 11. I've reinstalled the 2023 program from the CD (also dowloaded to see if any different results) . When I enter the activation code I get the following message

All activations for that code have been used 

I've only used 5 of the 8 for 2023

Funny thing is on the old computer, I cant access 2020, 21, 22 or 23 as it wants the code and when i enter the appropriate codes for the years, same message error message.

2019 and prior on old computer work fine.

For now all I really want is the 2023 working on the new computer as when I purchase the 2024 and load it, I need to be able to access last years info into this years.

Any ideas? Can I obtain a new code to at least be able to get 2023 running?

[TurboTaxBrenda · Accepted solution]

You will need to reach out to our phone support team, who can assist you.

Thank you for choosing TurboTax.