Trouble with online version

[rajut]

I used online version of the Turbotax for the first  time. I had created the account and already activated the turbotax with the security code.

Yesterday, when I logged in again and started to resume the work on the tax return again, my laptop got suddenly locked with a message appearing "Locking". It had never happened to me before. Is it a problem associated with security issue with the online version of the turbotax? Has it been compromised to cause the problem to the users?

I tried several ways, but my laptop wont even shut or start.

Your response or some help suggestion will be appreciated.

Thanks

Rajut

[there-hey]

Firstly, it's unlikely that the issue you're experiencing is related to a security problem with TurboTax Online, as it is a widely used and trusted tax preparation software that has a robust security infrastructure in place. However, it's possible that your laptop is experiencing technical issues that are causing it to malfunction.

Here are a few steps you can try to troubleshoot the problem:

1. Force restart your laptop - Press and hold the power button until your laptop shuts off completely, then wait a few seconds before turning it back on. This may help to resolve any software or hardware issues that are causing your laptop to malfunction.

2. Check your laptop's power source - Ensure that your laptop is connected to a power source, or that it has enough battery life to function properly. Low battery levels or a faulty power source can cause unexpected shutdowns or lockups.

3. Check for updates - Make sure that your laptop's operating system and TurboTax Online are up to date. Outdated software can sometimes cause compatibility issues and other problems.

4. Contact TurboTax Online support - If none of the above steps resolve the issue, you can contact TurboTax customer support for help. They can help troubleshoot the issue and provide guidance on how to resolve it.

In conclusion, it's unlikely that the issue you're experiencing is related to a security problem with TurboTax Online. However, you can try the troubleshooting steps mentioned above to resolve the issue. If you're still having problems, don't hesitate to contact TurboTax Online support for assistance.

Thank you for choosing TurboTax.