TT24 can't see last years file

Just installed TT24 Desktop Standard, and the same as last year, when I went to import data from last years return, it couldn't see the .tt23 file

I have a folder for 2023 and in it there is a file with extension .tt23

but your software can't see it.

I had the same problem last year and had to call for support, taking like an hour of my time.

Why can't you fix this problem?

posted