turbotax 2023 cd/dvd tries to maintain or upgrade TurboTax 2022

[AlaPitek]

I am facing the same problem, I have purchased the 2023 CD and when tried to install the software from the CD it always prompted to make changes to my 2022. And I had to install the 2023 from online, but I want to CD working

[TurboTaxBrenda]

We have sent  you an email.

Thank you for choosing TurboTax.

[mandy_2320]

I am in the same boat!  I bought my CD from Shoppers Drug Mart on Feb 1st and just now tried to install on my computer and I'm getting the same message.  I would like to know if Shoppers knows about this problem and will return this product?   Also I would like a working product in exchange?  Has a new release been sold to retailers?  How can I get a new CD version?

[TurboTaxBrenda]

You can download  your software from this TurboTax link- If you would like a new CD, we can send you an email with information that we would need. 

Thank you for choosing TurboTax.

[Jack_1]

Hi Brenda, Please send me the email so I can have a new cd delivered.  Thanks.

[TurboTaxBrenda]

An email has been sent to you. 

Thank you for choosing TurboTax.

[mandy_2320]

Thank Brenda for sending me an email indicating that a new software package has been sent out to me as of yesterday (Feb 27th).  I hope I can receive this soon in order to finish up our families tax returns.

[Pinktonks]

Hi

I also had this problem, and yes it was solve over the phone with a representative, but I wasn't offered a physical replacement for the defective CD. I know I am a dinosaur, but I would also like to have a physical CD copy if possible. Once it is done, I keep all the papers with the CD and the box, that is how I make sure everything is together. 

Thanks

Marielle

[TurboTaxBrenda]

We have sent you an email. 

Thank you for choosing TurboTax.

[LD627]

Same issue here and one's person saved 2022's return is gone