I am facing the same problem, I have purchased the 2023 CD and when tried to install the software from the CD it always prompted to make changes to my 2022. And I had to install the 2023 from online, but I want to CD working
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I am in the same boat! I bought my CD from Shoppers Drug Mart on Feb 1st and just now tried to install on my computer and I'm getting the same message. I would like to know if Shoppers knows about this problem and will return this product? Also I would like a working product in exchange? Has a new release been sold to retailers? How can I get a new CD version?
You can download your software from this TurboTax link- If you would like a new CD, we can send you an email with information that we would need.
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Hi Brenda, Please send me the email so I can have a new cd delivered. Thanks.
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Thank Brenda for sending me an email indicating that a new software package has been sent out to me as of yesterday (Feb 27th). I hope I can receive this soon in order to finish up our families tax returns.
Hi
I also had this problem, and yes it was solve over the phone with a representative, but I wasn't offered a physical replacement for the defective CD. I know I am a dinosaur, but I would also like to have a physical CD copy if possible. Once it is done, I keep all the papers with the CD and the box, that is how I make sure everything is together.
Thanks
Marielle
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Same issue here and one's person saved 2022's return is gone
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