TurboTax 2024 Refuse to Install

[DarkoZ]

Hi

I just purchased and downloaded Home&Bus - when tried to install on my brand new laptop pop up stated: Processor (CPU) on this machine is insufficient for running TurboTax. Please upgrade your processor to one with 2GHz or higher and then try install again.

Laptop is new Acer with Intel N100 Alder Lake running up to 2.89Ghz as per CPU-Z V2.12.0x64. running under stress test. Also this laptop has 4GB/128GB configuration.

Interesting that install passed this check on my two years older laptop Acer with Intel Pentium Silver N6000  Jasper Lake  which is running under stress test in similar range up to 3.13GHz. This laptop has configuration  8GB/256GB.

So what may be resolution for new Intel N100 based laptops to pass the CPU test for TurboTax 2024?

DZ

[TurboTaxVeronique]

For installation issues, make sure you are following these points:

• You have the administrator rights on the profile you are installing TurboTax on
• You are not trying to install on a cloud
• Turn off your antivirus software and Windows Defender, before installation

If the error persist, we suggest you to contact our product support by phone.

Thank you for choosing TurboTax.

[DarkoZ]

Thank you TurboTaxVeronique,

I tried again with following your suggestions - problem persists.

I contacted support by phone and after explaining the issue got direction to use on line version and for desktop version I was offered link to apply for refund.

This is what Turbo Tax Canada 2024 see as resolution.

So for Intel manufacturer (and I would say the rest of the world) N100 is newer CPU which works with faster memory (DDR5 vs DDR4 for N6000) and 3 sources like CPU Benchmark, Versus, cpu-monkey when comparing two CPUs give performance advantage to N100 but for Turbo Tax Canada N100 is not good while N6000 is good to have product installed!

Strange, at least to say. Core speed again of N6000 on Acer is 1.10GHz and core speed of N100 is 0.8GHz (800MHz) (values listed in System Information) – both are having core speed way below 2GHz which is the speed mentioned in pop up of installation software for desktop version of Home&Busines for 2024 on laptop with N100 CPU.

This is a bug in installation software but who would look into this?

I believe that Intuit is big player these days and having the difficulty to focus on the “smaller” issues, so be it.