Turbotax keeps asking for activation code

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Hello,

I installed TurboTax 2022 and I activated 6 weeks ago.

I have not used it much since.

I started TurboTax 2022 only 4-5 times since it was activated and it was working just fine.

Recently after installing TurboTax 2022 update , TurboTax requested again Activation code. I provided it and everything was OK.

But I'm wondering why is this happening?

I launched also TurboTax 2021 to consult my last tax return.

TurboTax 2021 has been installed and activated on my PC long time ago. I have used it without any issues.

Surprisingly, this time TurboTax 2021 also asked me to provide activation code. I have not installed any TurboTax 2021 updates, so I'm wondering why is this happening.

I've been using TurboTax for a very long time and this is the first time 2 different versions (2022 and 2021) of the software are asking for re-activation.

Is activation request a TurboTax bug?

If so, how it can be fixed?

Thank you!

@person7 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

hello,

here is an update:

I have TurboTax 2022, TurboTax 2021,TurboTax 2020 and TurboTax 2019 installed on my PC.

I launched TurboTax 2020 (which i have not used for 2 years) and I got a message asking me to re-activate the product.

When i entered the activation code, I got an error message:

"All available activations for that code have been used.Error code: 603"

I launched also TurboTax 2019 - it started without any problems.

So, what's wrong with those 3 versions of the software:

TurboTax 2022, TurboTax 2021m TurboTax 2020 ?

Why they started asking for activation code?

Does the TurboTax 2022 upgrade introduced a bug in all 3 TurboTax versions?

Why I cannot activate TurboTax 2020?

Any help is appreciated!

Thank you!

Hello,

I called the support on the number below: 

[phone number removed]

I was told to wait couple of days and then try again.

I launched again today all 4 TurboTax products I have on my PC: TT2022, 2021, 2020, 2019

Only TurboTax 2020 keeps asking for activation code.

It does not accept the activation code I provide.

It displays an error message:"All available activations for that code have been used. Error code: 603"

What should I do to make TurboTax 2020 work again?

And why is this happening?

Turbotax 2020 has been activated long time ago, I have used it many times, was able to submit my tax return.

Why is asking for activation again now?

I guess this is a bug and TurboTax should help me to fix it!

Thank you!

Unfortunately, if you are getting "Error code: 603", then you will need to contact phone support, as we can't reset codes or issue new ones here.