TurboTax online not 100% accurate. Cannot get refund for the fee.

[TurboTaxBrenda]

You have entered the request- someone is working on your file. 

Thank you for choosing TurboTax.

[TTT1]

I only received a message before your reply, which says "Satisfaction Guaranteed policy only covers TurboTax CD/Download products". After that, I have never received any feedback. Is there anything happening?

Thanks,

[TurboTaxBrenda]

Contact our phone support at 1-888-829-8608 so they can view your account and verify information on your refund request.

Thank you for choosing TurboTax.