I followed your suggestion. Here's the update:
I used the "Help, Contact Us" feature from within the TurboTax product. It asks for my email address. Why ... since I am already logged into the product and have a TurboTax ID in order to be able to purchase and use the product. I've had an ID for over 10 years. The next screen asks for my name, email address, and phone number. Why the email address again ... I just entered my email address on the previous screen. Then it asks why I want to contact TurboTax. I try to copy and paste the title of this thread into the text box. Nope. NO way ... TurboTax won't allow a paste of anything into their text boxes since they really don't want to talk to a customer anyway. Then I get a phone number and a Case #. I call TurboTax.
I then I waited on hold for 45 minutes. I then spoke with a rep who asks me ... wait for it ... my name, email address, and phone number all of which I had already entered into the text fields in order to be able to even obtain a TurboTax contact number!
The rep was nice but not very knowledgable. Unfortunately, I had to explain and re-explain and show her the issue on screenshare multiple times. That took 30 minutes. I felt like I was the teacher in grade school. Then she suggested that I start a new return from scratch. I explained that she had no evidence that doing so would make any difference whatsoever and was highly unlkely to solve the problem.
After she checked with her support people (which took another 15 minutes while I was on hold), she came back and said we needed to use "Easy Step" instead of the "Forms" Method. I told her that won't make any difference, and that the "Easy Step" method takes much more time than the Forms method which is why I never use "Easy Step" in the first place. After spending another 20 minutes of re-entering numerous data sets for both my spouse's return and my own, TurboTax produced a different result for Line 43700 which was STILL WRONG by THOUSANDS OF DOLLARS on both of our returns. A complete waste of time.
I asked that the rep, who I had been remarkably patient with for an hour now, to get a higher level support tech on the call. After waiting another 10 minutes for that support rep to join us, a Mr. Ahmed, who did not even have the courtesy nor courage to introduce himself nor join the actual phone call but instead only gave directions to the rep which were not shared with me and which I could not hear. The rep just played messenger between myself [the "customer" ... I don't think TurboTax understands that technical term "customer"] and Mr. Ahmed. I explained the entire issue all over again while Mr. Ahmed was apparently watching the screenshare evidence of the problem. Mr. Ahmed delivered nothing of value ... no solution whatsoever.
After 2 hours on the phone explaining the problem multiple times with both the Forms method and Easy Step to 2 different TurboTax people, absolutely nothing was resolved other than I spent 2 hours of my consulting time explaining where the errors were occurring ... something which I had already done here in this thread in the first place.
At a minimum, TurboTax owes me my money back.
I then had to ask for a Case #, which of course was not the Case # I had opened in order to be able to talk with someone at TurboTax. That number had now changed to something TurboTax calls an "Engagement Number" and is 13 digits long. I guess TurboTax has so many problems being reported that they need numbers 13 digits long to count them. (Just trying to return my frustration and stress levels to something tolerable given this ridiculous adventure.)
As I've said before, more than once, an absolutely pathetic series of product releases this year by TurboTax and some people need to look for a job they may actually be capable of. But at TruboTax, nothing ever happens so I'll never see a penny of my waste of money on TurboTax for this year returned to me as a gesture of goodwill. This company operates like a monopoly. H&R Block is offering incentives for TurboTax customers to switch. Maybe that's where I should be spending my time. No doubt that would not take 2 hours to complete.
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