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When I proceed to checkout the information will not totally display, only as far as the postal code and it will not allow me to scroll any further so I cannot finish.

 
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When I proceed to checkout the information will not totally display, only as far as the postal code and it will not allow me to scroll any further so I cannot finish.

Please see this post on the subject: https://turbotax.community.turbotaxonline.ca/questions/1100103-how-do-i-enter-my-credit-card-info-th...

Other customers have used the "page down" button at the top of your keyboard. 

There also seems to be some trouble when doing this on a tablet, so you may want to try switching to a computer and try that as well. 



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4 Replies

When I proceed to checkout the information will not totally display, only as far as the postal code and it will not allow me to scroll any further so I cannot finish.

Please see this post on the subject: https://turbotax.community.turbotaxonline.ca/questions/1100103-how-do-i-enter-my-credit-card-info-th...

Other customers have used the "page down" button at the top of your keyboard. 

There also seems to be some trouble when doing this on a tablet, so you may want to try switching to a computer and try that as well. 



ha_connor
New Member

When I proceed to checkout the information will not totally display, only as far as the postal code and it will not allow me to scroll any further so I cannot finish.

I was on a PC having the same problem.  page down button did work
wmaze67
New Member

When I proceed to checkout the information will not totally display, only as far as the postal code and it will not allow me to scroll any further so I cannot finish.

that's because they still haven't fixed this issue, I tried two different browsers. How about getting your programmers to actually fix the issue instead of your customers trying to fix it..,
mscottl
New Member

When I proceed to checkout the information will not totally display, only as far as the postal code and it will not allow me to scroll any further so I cannot finish.

I will file by mail and save the $18.00. When you get the problem fixed, let me know. Maybe I'll use your service next year.