Why does my disability tax credit not reduce my balance due?

[ajitnair007]

I only have investment income (no T4 slips). TurboTax shows me a balance because of my investment income (T5) but the balance does not change after I add a disability tax credit. I wonder if I am entering information incorrectly in the disability amount transfer section.

[Antomeister]

Please contact our phone support team at 1-888-829-8608 as they will be able to look through your return with you to figure out what is happening.

Thank you for choosing TurboTax.