2020 ... View more

i am having trouble getting back to install the turbo tax   ... View more

We are having a problem with activating our code.  Turbo was purchased at Costco in Canada.   Sometimes when trying to activate the program it accepts the code and says we are good to start and nothing loads.   We have gone online and managed to use our code and fill out our return and when we were at the last step to file Turbo wants to charge us again as if we haven't already paid.   ... View more

We are filling our return and Turbo wants to charge us more before we can file.  We did not subscribe to any upgrades or help.  We purchased the Turbo product at Costco.  We haven’t paid the amount they are requesting.  We just want to complete and file.  How do we bypass this.  You want our credit info and charge us before we can complete.  What is your phone number to talk to a real person who can help. ... View more

i spent 3 hours trying to find a contact email as i am on a mobile device disabled and waited 3 weeks for the service to be completed i paid 145 for live service which really isnt live at all just brief responses after a week or 2. now i get errors all over the place in the app trying to access my forms i called last week they told me theyd call back never did. the taxes were done they told me to sign in the chat. i couldnt because of another bug page showing a sad face and that id be contacted, never was. sent a message saying i cant access it they tell me to download it i cant because it doesnt let me all i can do is look at it. i ask them to email me they said they will eventually, i try to find a support email there is none as i wanted a partial credit for the service, the canadian app sends me to a usa number which i found out after speaking to the guy for an hour who said i wasnt in the system. so i call the 1800 number he emailed me and repeat the same story all for a discount/partial refund on 145$ . and for the trouble this has caused. then she tells me i have to fill out a refund form and wait 72 hours. i the form is for a full refund on the service and to cancel my service which is not at all what i am asking for i had less than 2 weeks to get my taxes filed by you guys and all i want to do is sign the **bleep** form...like why did i have to pay 145$ for this poor of service its like pulling teeth and i need this done properly at this point i have wasted more hours than a partial refund is even worth. just send me the file to my email so i can use my tablet to sign it and be done with this. jesus christ....also how does a company in 2021 not have  support email.  ... View more

I have lived this for several yrs now as a federal government employee who lives in QC but works in ON. I finally (with the helpf od CRA and Rev QC experts figured it out. Here is what you need to k now: 1) Private Medical Insurance is a taxable benefit in QC. 2) you will only get an RL-1 if your employer has "offices" in QC. 3) Your RL1 will likely show the same amount in box A and J. This is the taxable value of your Private Medical Insurance.    Some stuff from the T4 doesn't transfer well to your RL-1, so double ck!! When your T4 and RL1 do not match, here is how you align them:   RL1 box A (Employment Income) = T4 Box 14 + RL1 box J RL1 box C = T4 box 18 RL1 box D = T4 box 20 RL1 box F= T4 box 44 RL1 box N= T4 box 46 RL1 box B1= T4 box 16 RL1 box 235= T4 box 85 ... View more

What is turbotax phone no in canda ... View more

I'm seeing the issues with carryforward of CNIL (Form T936) inputs from previous years.  In re-checking my previous year's filings, I can see this issue started for me in 2017 and continued in both 2018 and 2019.  Prior to 2017  it carried forward the correct values, after that it's been wrong every year.  Looks like a major bug to me. ... View more