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I have paid you but I can't netfile my return or print it. Why? Also, why did you charge me 39.99 for the premier service when I askeed for the cheaper 19.99 version?

 
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I have paid you but I can't netfile my return or print it. Why? Also, why did you charge me 39.99 for the premier service when I askeed for the cheaper 19.99 version?

Our Customer Support team will be better able to assist you with this. Please follow the instructions below to reach an agent who can assist you:

https://turbotax.community.intuit.ca/replies/3152013