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I am unable to get beyond the first three screens of the interview. Once I enter my name, marital status and dependents, I am taken back to one of the previous pages.

I tried this on several consecutive days over the last two weeks.  I started new returns and I still can't get beyond the first three screens.  Please advise.

Thank you,
Irene
1 Reply

I am unable to get beyond the first three screens of the interview. Once I enter my name, marital status and dependents, I am taken back to one of the previous pages.

Please clear your browser cache (or use a different browser), and try again. This FAQ has instructions on how to clear the cache in several popular browsers: https://turbotax.community.intuit.ca/community/tax-topics/help/how-do-i-clear-my-cache-browsing-hist...