ON479–A CARE tax credit reassessment error on 2021 to 2023 turbotax filing

[Mribeiro]

I have used Turbo tax for the last couple decades. Filled a joint form with my wife and I where I put childcare tax credits but got the ON479-A CARE credit applied but was ineligible for due to income. It was an error in the program. Not sure how to address this as it's not a small amount and interest applied. Presuming the 100% Accurate Calculations Guarantee should have caught this for the 2021 to 2023 tax years as we just got our reassessment stating the error. 

[TurboTaxSusan]

This TurboTax FAQ tells you how you can submit a claim under the TurboTax 100% Accurate Calculations Guarantee: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/submit-claim-tur...

[Mribeiro]

That link doesn't let me submit a Canadian form only USA 100% claim guarantee. The Canadian link tells me to call support. I was able to get a link to upload the files but not sure how I follow-up on the case number after I provided the files.