If you are using TTO or TTD to file your wife's return with yours, you don't need to represent your wife as her agent. In another word, you don't need to use your Rep-A-Client ID. Just use the "My Account" information when filling the returns.
If you still have issues after following this process, please contact our support line: https://support.turbotax.intuit.ca/contact/
If you are using Profile to file the return, then you need to use your Rep-A-Client ID. Contact Profile for assistance at 1-800-452-9970
I hope this was helpful
Footnote: We at TurboTax want to encourage you and your close family to take all necessary precautions to ensure your safety. Please review the articles provided below for more information during these difficult times:
What to know about COVID-19 and Your Taxes.
https://turbotax.intuit.ca/tips/what-to-know-about-covid-19-and-your-taxes-11110
Canada’s COVID-19 Economic Response Plan
https://www.canada.ca/en/department-finance/economic-response-plan.html
COVID-19: Tax Info Centre
https://turbotax.community.intuit.ca/community/tax-topics/help/covid-19-tax-info-centre/01/1335957#M...
Canada Emergency Response Benefit (CERB)
https://turbotax.intuit.ca/tips/canada-emergency-response-benefit-cerb-11165
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