We can't do refunds here in the live community. If you purchased TurboTax through a retailer like Costco, Walmart etc… you must use the form.
If you bought TurboTax directly from us, you can contact us via social media or phone to request a refund.
We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada
We are on Twitter at: https://twitter.com/messages/19496097-385034351
To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/. After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.