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How can I return to the basic filing option. switched me to live help when i checked to see if my medical receipts helped... and they dont
posted
February 17, 2024
10:20 AM
last updated
February 17, 2024
10:20 AM
1 Reply
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How can I return to the basic filing option. switched me to live help when i checked to see if my medical receipts helped... and they dont
Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product.
To start a new return, select “Start a New Return” from under “My Returns” in the top left corner. Once you have started your new return, you can select “View All Returns” from under “My Accounts & Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.
February 17, 2024
10:57 AM