Hi @rochelleo85
When claiming child care expenses on your tax return, the income section for both spouses will need to be completed on your return before claiming child care expenses.
TurboTax automatically attributes these expenses to the spouse with the lower net income, as required by the CRA (when filing a joint return). However, the spouse with the higher net income can claim the expenses if the spouse with the lower net income met one or more of the CRA’s exceptions during the tax year.
Child care expenses will not be calculated on your return if either your balance owing or income is $0, since child care expenses are nonrefundable and accompanied by income caps (two-thirds of your earned income, in most cases).
If that doesn't solve the issues, your best bet would be to reach out to customer support and they would be able to assist you as best they can for this.
Follow the below link to contact
https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P...
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