Are you referring to the Canada Child Benefit (CCB)? You don’t need to enter anything regarding the Canada Child Benefit amount you received on your tax return. This FAQ has more info: https://turbotax.community.intuit.ca/community/family-health/help/why-isn-t-the-canada-child-benefit...
If you have TurboTax Live Assist & Review, here is how to talk to a Tax Expert: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/i-m-using-turbotax-live-assi...
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