British Columbia renter's tax credit says value is zero

[GregDyck]

I'm having the exact same issue on my daughter's tax return.  I've chosen to claim the BC Renters Tax credit, filled in the rental information, and it says the amount claimed is zero.  There was $8,000 in rent for 4 months.  Her income is WELL below the maximum.  Is it possible that she is already getting all of her income tax back and there is no more available?  The software is not at all helpful or clear on this. 

[TurboTaxGinette]

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