Discuss
Discover
  • Community basics
    • Support
  • TurboTax™
    • TurboTax.ca
    Open TurboTax

    Why sign in to the Community?

    • Submit a question
    • Check your notifications
    or and start working on your taxes
    Close icon
    Do you have a TurboTax Online account?

    We'll help you get started or pick up where you left off.

    Yes No
    cancel
    Turn on suggestions
    Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
    Showing results for 
    Search instead for 
    Did you mean: 
    Announcements
    Charlenehoover1972
    Returning Member

    Cra locked

    My account is  not locked 

    posted
    ‎March 19, 2026 3:45 PM
    last updated ‎March 19, 2026 3:45 PM
    0
    3
    555
    Reply
    3 Replies
    TurboTax_Susan
    Moderator
    Moderator

    Cra locked

    If you are seeing CRA Result Code: 15 - Your NETFILE account is locked. You'll need to contact the CRA to unlock your NETFILE account.

     

     

    ‎March 19, 2026 3:52 PM
    0
    2
    544
    Reply
    Charlenehoover1972
    Returning Member

    Cra locked

    My cra is not locked 

    I can check my cra account 

    ‎March 22, 2026 11:45 AM
    0
    1
    484
    Reply
    Bookmark Icon
    TurboTax_Susan
    Moderator
    Moderator

    Cra locked

    @Charlenehoover1972 Your NETFILE account is different from your CRA My Account. A CRA My Account is not even needed to NETFILE.

    ‎March 22, 2026 11:57 AM
    0
    482
    Reply
    Bookmark Icon

    Unlock tailored help options in your account.

    Live Assisted: Get answers to all your tax questions! Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Live Assisted. Explore your options!

    Related Content

    alessandraitajuba
    user17776041288
    henry289240
    newteft
    haeyeon0929