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    user17735218885
    New Member

    error code 15

    How do I fix this error so I can file my taxes? I can't figure out the error as I use the same information as last year.

    posted
    ‎March 14, 2026 2:33 PM
    last updated ‎March 14, 2026 2:33 PM
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    1 Reply
    TurboTax_Susan
    Moderator
    Moderator

    error code 15

    ERROR: CRA Result Code: 15 - Your account is locked.  

    SOLUTION: You'll need to contact the CRA to unlock your NETFILE account. 

     

     

     

    ‎March 15, 2026 12:46 PM
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