I get an error message "Your Québec return cannot be electronically filed because you have indicated being in one of the situations which excludes electronic filing."

[clara_kb]

I have used NetFile for Quebec previously and didn't get this error message. Also, I answered "no" to all the questions about eligibility to Netfile for Quebec. I need to understand what is happening -- please help!

[TurboTaxGinette]

Please see this Revenu Québec link to see more Restrictions

If you are in any of the situations described on the following pages, you must file your return by mail, not online:

• General Restrictions
• Income Restrictions
• Tax Credit Restrictions
• Tax Form Restrictions

Regardless of how you file your return, do not send us:

• your RL slips;
• your federal information slips (except those for income earned outside Québec); or
• your receipts and other supporting documents (unless otherwise indicated).

However, you must keep your paper or electronic documents in case we ask for them.

For more information about filing a return you filled out using authorized software, see Information for Software Users: Personal Income Tax Return (IN-413.A-V).

Thank you for choosing TurboTax.