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My NYS tax return was accepted. Then I was asked by letter to submit my W2. I did this weeks ago and status still shows processing. No further info at this time. Why?

 
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My NYS tax return was accepted. Then I was asked by letter to submit my W2. I did this weeks ago and status still shows processing. No further info at this time. Why?

You have reached the Canadian side of the TurboTax Community- Please ask your question of the US side- https://turbotax.intuit.com/