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Announcements

Netfile

Trying to Netfile but keep getting an error but there is no CRA result code ? 

3 Replies

Netfile

Is there a description of the Netfile error you're receiving? I need more information to look into this for you. Please send us a screenshot of the error if possible.

 

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Netfile

We're sorry, the Canada Revenue Agency was unable to accept your NETFILE tax return.
 

Message from the CRA:

 
 
CRA Result Code:
 
 
 
 

 

 
You have 2 options:
 
 
 Recommended - Try NETFILE again in a few minutes.
 
 
 
Please note: You only have 5 attempts to NETFILE your return before the CRA will lock you out.
 
 
 
If the problem persists, please contact TurboTax Customer Support for assistance.
 
• Print and mail your return to the CRA.

Netfile

Are you filing for the first time? If not, make sure to answer No to the question under Mandatory Question. "Is this your first tax return being filed with the CRA?

If you have a NAC (Netfile Access Code), try removing it; it is not mandatory. 

Make sure to check your personal information, likea address & name; Ensure your name matches your last Notice of Assessment (NOA) exactly.

 

Another thing to keep in mind is that today is the first day of Netfiling, and the CRA servers are busy. If everything is correct on your return as stated above, I recommend that you wait and try again later. 

 

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