Hello all,
I tried to refile my 2023 tax, and it was unsuccessful for 5 times. I got this error message:
Message from the CRA:
CRA Result Code: 615
Your account is locked. If you need assistance, please contact us.
Actually, I can still login to my CRA account without any problem. However, I am unable to sent my refile anymore since it shows my CRA account is "Locked".
I genuinely value your input on this issue. Please let me konw what I should do next.
Regards,
Jimmy
NETFILE is separate from CRA My Account. If your NETFILE account is locked, you will need to contact the CRA to get it unlocked.
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You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.