Please help - CRA Result Code: 615

[JimmyGe]

Hello all,

I tried to refile my 2023 tax, and it was unsuccessful for 5 times. I got this error message: 

Message from the CRA:

CRA Result Code: 615
Your account is locked. If you need assistance, please contact us.

Actually, I can still login to my CRA account without any problem. However, I am unable to sent my refile anymore since it shows my CRA account is "Locked". 

I genuinely value your input on this issue. Please let me konw what I should  do next.

Regards,

Jimmy

[TurboTaxSusan]

NETFILE is separate from CRA My Account. If your NETFILE account is locked, you will need to contact the CRA to get it unlocked.

[Dwwarawa]

But what does error code 615 mean?

birthdate error?

[TurboTaxBrenda]

The error code means that you attempted more than 5 times to NetFile your income tax return and it locked you out. You will need to contact the CRA at 1 (800) 959-8281 to unlock your account for you.

Thank you for choosing TurboTax.