NetFile not working

[Karen301970]

Netfile was to be available on February 24 2025 to file 2024 taxes, but I am unable to file my taxes and can not find out why

[TurboTaxAniqua]

Are you getting any Netfile error? Please make sure to check if you are using any locked forms that might be preventing you to Netfile.

Thanks for choosing TurboTax.

[aria123]

Cant file my return due to form issues and interface with CRA (will be ready mid February)??

[TurboTaxBrenda]

As per the CRA, the CRA is working diligently to update its systems to reflect the currently enacted capital gains inclusion rate of one-half. However, this update may not be completed when online filing becomes available on February 24, 2025. If you are impacted by this situation, you may avoid processing delays by waiting until the updates are completed in the coming weeks before filing your income tax and benefit return. The CRA will grant relief in respect of late-filing penalties and interest until June 2, 2025, for Individual filers and until May 1, 2025, for Trust filers, to provide additional time for taxpayers reporting capital gains to meet their tax filing obligations.

TurboTax FAQ: Why does TurboTax say my forms are locked or haven't been finalized?

Thank you for choosing TurboTax.

[Karen301970]

Thank you for the information, but I do not have Capital Gains or after looking at the locked forms, there is nothing that pertains to me.

I receive Canada OAS and Quebec Pension. That is all. I have no other income, not RRSP's or investments.

I do not understand why I have to wait for locked forms that do not pertain to my pensions.

[Karen301970]

After reviewing the locked forms, none of them pertain to me. My only income is OAS and Quebec Pension. I have no Capital Gains and have never had any

[TurboTaxAniqua]

If you are not using any locked forms, we suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare, and investigate this issue for you.  

[LifeIsADanceOfMinds]

I had the same issue, and I think I resolved it. I closed out TurboTax, restarted a new session, did the update under 'help' (there were no updates to add), and now the Netfile seems to start.

[TurboTaxAniqua]

@LifeIsADanceOfMinds Good to know that. Thanks for letting us know. 

[Karen301970]

Still not working for me after doing the same as you did