Turbo tax says I have sold my principal residence when I have not. How can this be fixed?

[IChang]

I have followed your steps, but it doesn’t work. I’m unable to delete the PRWS form. I did not check the box for selling my residential property, yet the software keeps insisting that I sold my property in 2024. I’m extremely disappointed with this year’s version of the software.

[TerFor1]

I am having this same issue for my daughter's return, she doesn't even own a property. Very frustrating. What do we do???

[TerFor1]

I have tried clearing and closing the forms multiple times, this did not work. I am not able to file my return because of this error. Please provide a resolution ASAP.

[TurboTaxAniqua]

@TerFor1 Try this workaround: A temporary workaround involves returning to the Tax Home, re-entering the Principal Residence topic, editing the property, and then proceeding through the flow. If the proceeds of disposition for the taxpayer or spouse/partner are missing from the Sale of Principal Residence Summary step (s_sold_principal_residence_sum) after completing the flow, the user must re-enter the property and subsequently remove the initial entry from the summary.

[TerFor1]

This does not work because I do not own a property. Regardless, I went back through the process, checked and unchecked boxes, it still does not work. How do we fix this glitch???

[TurboTaxAniqua]

@TerFor1 You can go into Forms mode, then select the PRWS form on your return. Click Edit from the top grey menu, then Forms > Clear Current Form. If you are still having the same issue, we suggest you contact our product support team by phone.