Unable to purchase more returns, I still have 6 available.

[IrishColleen1960]

I am trying to purchase additional returns as I have a few more over the $25k limit, the message tells me I have already purchased the maximum returns of twenty, the details from the returns counter show I have used 12 over $25k and 2 under, which leaves 6 available.  I have uninstalled, reinstalled and cleared my cache. 

[rhmaan12]

I’m having the same issue. I have 9 returns available but when I try to purchase I get same message. I called support and they advised to upgrade to Premier but that is not right. I’ve used Turbo Tax standard for 10 years and never had this issue. I now had to submit an investigation ticket with screen shots for them to review the error 

[IrishColleen1960]

I agree, I was on the phone with support the other night and my issue has not been resolve.  I am basically out 6 returns on the premier program.  Not a happy camper.

I was asked if my computer was an HP, not sure why no one gave any details on the question nor did they elaborate.

[rhmaan12]

I’ll let you know if this gets resolved for me

[mjohnsto]

Having any luck, this is so frustrating.

I have been using this software for years, first time I have ever had an issue with the software.

[rhmaan12]

Still waiting for the call back on the investigation into the issue. They advised could take 6-7 days. I agree super frustrating as I’ve used this program for 10 years and never had an issue before either.

[mjohnsto]

Hi, the latest updated seems to have corrected my issue.  

Hope it also worked for you.

[lizk1]

has anyone found a solution to this problem  just spent 3 hours with help and no solution  

[lizk1]

Did you get it figured out?

[mjohnsto]

Hi Lizk, it seems this remains an issue.  Hoping the team figures it our soon, April 30th is fast approaching.