Scripting error unable to efile

[larryandleslyegr]

error reads:
line 968 Char 36 error satellite is undefined
code 0

[TurboTaxSusan]

Are you using TurboTax CD/Download or TurboTax Online?

[Barbie44]

I have the same problem and am using the Download version.  Please help

[TurboTaxBrenda]

Are  you trying to NetFIle your Canadian returns or Efile  your US returns?

[Barbie44]

Netfile Canadian return.

[TurboTaxSusan]

@Barbie44 Please double check that you don't have any anti-virus or security software blocking TurboTax.  If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

[cristian_disanzo]

Hi there,

I am trying to netfile my Canadian tax return and I am getting an scripting error when I start the process. The initial error is the one below but I get more than one error like this with different URLs.

Line: 968

Char: 36

Error: '_satellite' is undefined

Code: 0

URL: https://intuitglobal.intuit.com/downloads/CanadaTax/cra_netfile_termsandconditions/en/ws-tc-eng.html

I read the support site and followed the recommendation of turning off the antivirus but I am still getting the error. Any suggestion how to fix this? Is this a bug or something at my end? I am using the downloaded version of Turbo tax.

Thanks in advance,

Cristian

[TurboTaxSusan]

@cristian_disanzo Are you using TurboTax CD/Download or TurboTax Online?

[Barbie44]

I had the same problem. Using canadian download version.  It just shows terms and conditions so you can read. You can still press the button "Agree and Submit" 

Hope this helps.

[TurboTaxSusan]

@cristian_disanzo Please try clicking Yes a few times until the Netfile Terms page loads.