"This wasn't expected, but we're working on fixing it"

[taxcanadian7]

I keep trying to review and file my taxes and I keep getting the error "this wasn't expected but we're working on fixing it".  I have logged out, logged back in, tried to review again and continue to get this error.  Suggestions?

[TurboTaxAniqua]

This issue should have been  resolved with the last update. Have you tried filing it again? 

[taxcanadian7]

I have tried, and spoke to someone yesterday and I don't have access to my taxes in progress at all.

[LHodson2024]

Hi there, 

I have been trying to send my taxes and keep getting the above message.  I have tried on two different web browsers  and still no luck.  Can you let me know when this will be fixed?  I have been trying for over a week now. 

Linda

[taxcanadian7]

This is so frustrating.  I have been told to "wait" as it should resolve on it's own, but it's been over 48 hours and I'm still getting this message, and no support on how to fix it.

[TurboTaxAniqua]

@taxcanadian7 Our development team is working on resolving that issue, ASAP. 

We appreciate your patience.

[taxcanadian7]

Any luck?  This is getting ridiculous.

[LHodson2024]

The only message I got was they are working on this, but it has been 10 days.  

I am going to try and talk to somebody like.  

beyond ridiculous, I usually buy the download version not the online version and I get why now. 

[LHodson2024]

I have tried several times in the last few days and still get the same message. 

I will say that I have since done someone else's taxes and I was able to review.  

I don't want to rename or save because I will lose 2 more returns, so what can I do to get this rectified immediately. 

[TurboTaxAniqua]

@LHodson2024 We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.