"This wasn't expected, but we're working on fixing it"

[LHodson2024]

Thanks for the reply, I hope this is resolved shortly as it has been over 2 weeks now waiting. 

I look forward to your reply that it has been fixed. 

[taxcanadian7]

I too would like a solution. 2 weeks with no solution in the middle of tax season is unacceptable.

[TurboTaxAniqua]

@LHodson2024 We are aware of this issue, and our development team is working for a resolution. We appreciate your patience.

[LHodson2024]

Any updates??  

[TurboTaxAniqua]

@LHodson2024 We are aware of this issue, and our development team is working on a resolution. Currently we don't have any ETA. Once it is resolved, we will update you in this thread. We appreciate your patience.

[LHodson2024]

Thanks for your reply. 

I did a return for someone else and was able to do the review. 

I tried mine again and still go the error. 

Just thought I would let you know as it may help the development team identify what is wrong. 

[TurboTaxBrenda]

We appreciate your feedback. Yeah, starting your return over, you then may be able to successfully file it.  

Thank you for choosing TurboTax.

[LHodson2024]

Hi There, 

I was unable to delete the original return from myself and my husband, but tried a start a new return as you suggested and I was able to review and send.  But now that has used up 4 of 8 returns because I can't delete the original 2 returns I did that had the issue.  How do I get those 2 returns back?  I do several peoples income tax. 

Please advise. 

[LHodson2024]

HI There,

I am not sure if you have been following the string of comments, but I was able to send my return today, however, I had to start a new return which used up 1 more of my 8 returns available (actually 2 because I did my spouses too).   

Not sure if that's what you want to do but just thought I would let you know as I am not sure when a solution will be provided. 

[TurboTaxAniqua]

@LHodson2024 We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.