Unable to submit 2024 tax return

[egrace62]

Please help, i keep getting this message

"You can't proceed further because one or more of your tax forms is currently unavailable. Please check back later."

This is very frustrating- I have been trying this for over 5 days now without success. More annoying is that there is little or no information about this.

[TurboTaxSusan · Accepted solution]

UPDATE: All forms for 2024 are unlocked.

If you are using TurboTax Desktop, please update your software. (Help>Update)

If you are using TurboTax Online, you may need to clear your cache and cookies to see the changes, or you can try using another browser.

[carr64]

I am using NO forms that are listed as locked and still unable to file. Have closed all listed locked forms even thou all were zero and still getting message regarding forms required are not yet ready. March 8th...this is ridiculous. After 20 plus years..no more turbotax for me. I use home and business. 

[TurboTaxAniqua]

@carr64 Please verify that none of the forms you are using are locked: TurboTax FAQ: Why does TurboTax say my forms are locked or haven't been finalized?  Try clearing the unneeded form and then closing unused forms. You can find those options under Edit>Forms in the top menu. we also suggest to make sure that TurboTax is up- to date to the current version before attempt to Netfile.

[carr64]

I have tried all those things, believe it has something to do with a T5 issued for interest income..it seems to generate a capital gains form which is not needed. Have tried clearing and deleting the form but no success on netfile. TT is updated. Check multiple times a day, hoping for update to resolve issues.

[TurboTaxAniqua]

If you sell the investment before maturity at a profit (or loss), part may be taxed as a capital gain (or allowed as a capital loss), while the rest is considered interest income. As a bond investor, however, you also need to be aware that if you're not careful, you could be paying tax twice on your interest income. That could be a reason. You do need to wait until Schedule 3 gets finalized by CRA to Netfile.

[carr64]

It is a T5 issued annually from Desjardins bank...it has zero to do with capital gains..it is Qc taxes and this is not the only problem with the TT program this year.

[mcfly85]

I am in the same boat, next year I will not be purchasing TurboTax as this year they are the only tax filing software to artificially block it's users because how slow they are in updating their forms, all other companies have implemented the CRA forms by March 1st. 

[SmVan161]

Is there any ETA of when forms will be Finalized and Unlocked so that I can file my return? Last update was 6 days ago.

[TurboTaxAniqua]

@SmVan161 These forms are still locked by CRA & RQ and not finalized by yet. Please refer to this link Why does TurboTax say my forms are locked or haven't been finalized? 

We do not have any ETA on this yet but as soon a these forms gets finalize we will be updating them in TurboTax. 

We appreciate your patience.