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If you used Auto-Fill, or transferred your information from last year's TurboTax file, something may have been entered on your return that disqualifies you from using TurboTax Free Online. 

 

Please see this TurboTax FAQ for more information on who can use Free:

Who can file for free using TurboTax?

 

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.