rdmed145
New Member

Why am I being charged $15 for TurboTax when I didn't use a helper and was told by TurboTax that the service was free?

I never chose any of the "expert help" pop ups and it says that turbotax is free for those 25 and younger. So why am I now being charged $15 at the end?
‎March 7, 2024 1:25 PM
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TurboTaxSusan
Moderator
Moderator

Getting started

Last year, any version of TurboTax Online was free for people 25 years old or younger. This year, if your return doesn't qualify for the Free version, then you get a discounted price on whichever version you need to use.

 

Please see this TurboTax FAQ for more information on who can use Free:

Who can file for free using TurboTax?

 

‎March 7, 2024 1:27 PM
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darul
New Member

Getting started

I have the same situation, but I have only selected employment income as reportable. Why am I being told to pay for deluxe when it is a basic return

‎March 24, 2024 7:54 AM
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TurboTaxSusan
Moderator
Moderator

Getting started

@darul Please check you T-slips as the T4 & T4A slip can have things that are not supported in TurboTax Free Online.

 

Please see this TurboTax FAQ for more information on who can use Free:

Who can file for free using TurboTax?

 

‎March 24, 2024 10:04 AM
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