Did you activate your TurboTax Online purchase before starting your return? If not, you should be able to put in your activation code in the “Coupon Code” box and click “Apply Code” to use the code. Your activation code can be found under the scratch off section on the card included in the box.
If you still need more assistance with this issue, you can message us on social media or contact us by phone.
We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada
We are on Twitter at: https://twitter.com/messages/19496097-385034351
To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.
