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I'm not able to transfer data from a previous year
I created a 2020 return but did not file it. I now want to create a 2021 return using the data I entered in the 2020 return (several properties, CCA, a small business as well as other personal data). I followed the instructions in a Support answer that I found (go to website, sign in, start a new return, select a TurboTax Online product, select TurboTax Online as my method for doing my taxes last year... But that's as far as I got. The Support answer suggests the next page should be the "Hello again! We're so glad you're back" screen but instead I'm directed to the "Welcome to TurboTax Self-Employed!" screen and am being asked to complete the very information I'd entered in my 2020 return.
Is it not letting me transfer my 2020 data because I didn't actually file my 2020 return? Or is there another reason perhaps?
Thanks!