@JD142 We had an issue a few months ago, but the issue was resolved and the program was updated with the fix. So, if you are using TurboTax Online, please clear your browser cache (or use a different browser) and try again. If you are using TurboTax CD/Download, you can try uninstall & reinstall it using the download on our website here: Where can I download the CD/download edition of TurboTax?
If you are still not able to resolve the problem and can't phone in, you can also message us on social media.
We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada
We are on Twitter at: https://twitter.com/messages/19496097-385034351
