After verifying your file, please help clarify some information. Are you trying to bring the information from your already filed 2022 TurboTax Desktop/Download (TTD) Premier return to your 2023 TurboTax Online (TTO) return so you can begin to do your 2023 taxes?
If you are trying to transfer your 2022 information from your 2022 TTD to your 2023 TTO, please clear your cache/cookies and restart your computer then follow the directions in our TurboTax FAQ How do I transfer last year’s tax info from TurboTax CD/Download to TurboTax Online?
If you are trying to get your information slips from the Canada Revenue Agency (CRA) through your MyAccount then yes the CRA is doing system maintenance to get ready for the tax season and will be up and running by February 19 at 6 a.m. EST.
Thank you for choosing TurboTax.
